• Austin, Texas & Surrounding Areas
  • Mon–Sun: 7 AM–9 PM
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Cancellation & Rescheduling Policy

We understand that plans can change. Our Cancellation & Rescheduling Policy is designed to be fair, transparent, and flexible while ensuring we can best serve all our customers across moving, cleaning, and logistics services.

1. Appointment Changes

You may reschedule or cancel your appointment by following the notice requirements below.
We recommend making changes as early as possible to help us accommodate your request.

2. Rescheduling Notice

  • More than 48 hours before your scheduled appointment: No fees apply.
  • 24–48 hours before your appointment: You may reschedule once without a fee, subject to availability.

3. Cancellation Notice

  • More than 48 hours before your scheduled appointment: Full refund of any deposit paid.
  • 24–48 hours before your appointment: 50% of the deposit will be retained.

4. Late Cancellations

Cancellations made within 24 hours of the scheduled appointment will incur a 100% charge of the deposit or the minimum service fee, whichever is greater.

5. No-Show Policy

If you do not show up for your appointment and do not notify us in advance, 100% of the estimated service fee will be charged.

6. Deposits & Refunds

  • Deposits secure your appointment and help us reserve our team and resources.
  • Refunds, if applicable, are processed within 3–5 business days to the original payment method.
  • Custom or add-on services may be subject to different terms communicated at booking.

7. Weather or Operational Delays

In the event of severe weather or operational disruptions, we will contact you to reschedule at no additional cost. Your safety and our team’s safety are our top priority.

8. How to Request Changes

To reschedule or cancel your appointment, please contact us using any of the methods below.

Please include your booking number, name, and preferred new date for rescheduled appointments.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.
  • (512) 555-0198
  • info@apexprologistics.com
  • 123 Apex Way, Suite 100, Austin, TX 78701

Need Help?

Our support team is here to assist with any changes or questions about your booking.

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